Email & Chat Support Executive

15,000 - 23,000 /month

Fly Consultancy

Pocharam, Hyderabad

6 - 12 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Email & Chat Support Executive to join our team .

The role offers ₹15,000 - ₹23,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Email & Chat Support Executive job

What qualifications and experience are required for this Email & Chat Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this Email & Chat Support Executive job ranges between ₹15,000-₹23,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pocharam, Hyderabad.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Email & Chat Support Executive job?
Ans : As a Email & Chat Support Executive, key responsibilities include skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email & Chat Support Executive job is located in Pocharam, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Non-voice/Chat Process along with 1-1 years of experience is ideal for this Email & Chat Support Executive job.
Why should you apply for this Email & Chat Support Executive job?
Ans : This Email & Chat Support Executive job offers a salary between ₹15,000-₹23,000 per month. This is a Full Time opportunity and has 25 openings available.