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Email Chat Support Executive

salary 14,500 - 15,500 /month
company-logo
job companyEureka Outsourcing Solutions
job location Phase 11 Sector 65 Mohali, Mohali
job experience6 - 60 months Experience in Customer Support / TeleCaller
99 Openings
full_time Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
Males Only
jobShift
6 days working | Rotational Shift

Job Description

We are looking for a Email Chat Support Executive to join our team at EUREKA OUTSOURCING SOLUTIONS. The role offers ₹14,500 - ₹15,500 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 6 months - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Email Chat Support Executive job

  1. What are the eligibility criteria for this Email Chat Support Executive job?
    Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience and skills like Non-voice/Chat Process for this Email Chat Support Executive job offered by Eureka Outsourcing Solutions in Phase 11 Sector 65 Mohali, Mohali.
  2. What salary is offered for this Email Chat Support Executive job?
    Ans : The salary for this Email Chat Support Executive job ranges between ₹14,500-₹15,500 per month.
  3. What shift and timings does this job follow?
    Ans : This Email Chat Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Phase 11 Sector 65 Mohali, Mohali.
  5. How many openings are available for this position?
    Ans : There are 99 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a 12th Pass and above qualification with 1-5 years of experience can apply for this Email Chat Support Executive job. Only male candidates can apply.
  7. What does the role of Email Chat Support Executive involve?
    Ans : As a Email Chat Support Executive, your work will involve skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Email Chat Support Executive job is located in Phase 11 Sector 65 Mohali, Mohali.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Non-voice/Chat Process along with 1-5 years of experience is ideal for this Email Chat Support Executive job.
  10. Why should you apply for this Email Chat Support Executive job?
    Ans : This Email Chat Support Executive job offers a salary between ₹14,500-₹15,500 per month. This is a Full Time opportunity and has 99 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Non-voice/Chat Process

Shift

Rotational

Contract Job

No

Salary

₹ 14500 - ₹ 15500

English Proficiency

Yes

Contact Person

Amir
Posted 2 days ago
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