Email & Chat Support Executive

Role Overview

We are looking for a Customer Care Executive to provide timely and empathetic support via chat and email. You will ensure smooth resolution of customer queries, contribute to customer satisfaction, and uphold service quality standards.

Key Responsibilities:

• Handle customer inquiries through chat and email.

• Resolve complaints by identifying issues and offering solutions.

• Maintain professionalism and empathy in all interactions.

• Document and track customer interactions accurately.

• Escalate unresolved issues to relevant teams.

• Meet performance metrics such as response and resolution time.

Requirements:

• High School Diploma (Bachelor’s preferred).

• 0–2 years of experience in customer support (chat/email preferred).

• Excellent written English and typing skills.

• Ability to multitask, stay calm under pressure, and work with empathy.

• Basic computer knowledge and familiarity with CRM tools.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹24000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Epiq.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 20 Email & Chat Support Executive at Epiq
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.