Email & Chat Support Executive

14,500 - 21,500 /month

Digital Dots

Work from home

0 - 1 years Experience in Customer Support / TeleCaller

Replies in 24hrs

4 Openings

Work From Home

Full Time

Job Highlights

Industry Type: Health/ Term Insurance

Languages: Hindi, Punjabi

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Email & Chat Support Executive to join our team at Digital Dots. The role offers ₹14500 - ₹21500 and involves managing customer calls, delivering outstanding customer service related to Health/ Term Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

What is the eligibility criteria to apply for this Email & Chat Support Executive job?
Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹14500 - ₹21500 per month that depends on your interview. It's a Full Time job in Gurgaon.
How many working days are there for this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Digital Dots.
Is it a work from home job?
Ans: Yes, it’s a work from home job and can be done online.
How many openings are there for this Email & Chat Support Executive role?
Ans: There is an immediate opening of 4 Email & Chat Support Executive at Digital Dots
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job has Day Shift.

Other Details

Incentives

No. Of Working Days

Benefits

PF, Medical Benefits, Insurance

Shift

Day

Contract Job

Salary

₹ 14500 - ₹ 21500

Regional Languages

Hindi, Punjabi

English Proficiency

Contact Person

Dev

Posted a day ago

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