Email & Chat Support Executive

•Email Process:•

1. •Customer Support:• Respond to customer inquiries, concerns, and issues via email.

2. •Email Management:• Manage and prioritize incoming emails, ensuring timely and accurate responses.

3. •Problem-Solving:• Resolve customer complaints and issues in a professional and efficient manner.

4. •Communication:• Provide clear and concise communication to customers, ensuring their queries are addressed.

•Chat Process:•

1. •Live Chat Support:• Engage with customers in real-time, responding to their queries and concerns via live chat.

2. •Real-time Response:• Provide immediate responses to customer inquiries, ensuring a seamless experience.

3. •Customer Interaction:• Interact with customers in a friendly and professional manner, building trust and rapport.

4. •Issue Resolution:• Resolve customer issues and complaints in a timely and efficient manner.

•Common Skills:•

1. •Communication Skills:• Excellent written and verbal communication skills.

2. •Problem-Solving Skills:• Ability to resolve customer issues and complaints.

3. •Time Management:• Effective time management and prioritization skills.

4. •Customer Service Skills:• Strong customer service skills, with a focus on building customer relationships.

5. •Technical Skills:• Proficiency in relevant software and tools.

•Job Requirements:•

1. •Graduation:• Bachelor's degree in any discipline.

2. •Communication Skills:• Excellent communication skills.

3. •Computer Skills:• Proficiency in computer systems and relevant software.

4. •Flexibility:• Ability to work in a fast-paced environment and adapt to changing customer needs.

This role focuses on providing exceptional customer service, resolving issues, and building customer relationships through email and live chat support.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹34000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., BITWISE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 7 Email & Chat Support Executive at BITWISE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.