*Job Title: Customer Support Executive (chat process)*Location: Hustle Hub Tech Park, HSR Layout, Bangalore – Work from OfficeShift Timings: Rotational Shifts For Males - Night shift For Females - Day ShiftsWorking Days: 6 days working, 1 rotational week offsJoining: As soon as possible*Job Description:*We are hiring for the position of Chat Support Executive in a Semi Voice Process. The role involves assisting customers via live chat and limited voice support, ensuring prompt and effective issue resolution with a strong focus on communication and customer satisfaction.*Key Responsibilities:*- Handle customer queries primarily through chat, with occasional voice calls when required.- Deliver prompt, accurate, and courteous responses to customers.- Understand customer concerns and provide appropriate solutions.- Maintain records of customer interactions and escalate unresolved issues appropriately.- Adhere to company policies, processes, and quality standards.*Requirements:*- Good English communication skills – both written and verbal.- Active intent to resolve customer issues with a customer-first mindset.- Minimum typing speed of 30 WPM with good accuracy.- Ability to comprehend and follow instructions.- Must be a team player with a positive attitude and flexibility to work in rotational shifts.NOTE: This is a Work from Office role (no remote option)
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Email & Chat Support Executive job
What is the eligibility criteria to apply for this Email & Chat Support Executive job?
Ans: The candidate should be 12th Pass and above and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Bank Zone.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Support Executive role?
Ans: There is an immediate opening of 10 Email & Chat Support Executive at Bank Zone
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job has Day Shift.
Candidates can call HR for more info.
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Other Details
No. Of Working Days
6
Skills Required
Non-voice/Chat Process
Shift
Day
Salary
₹ 15000 - ₹ 17000
Regional Languages
Kannada, Hindi
English Proficiency
Yes
Contact Person
Sariya Zainab
Posted 2 days ago
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