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Email & Chat Support Executive

salary 14,000 - 25,000 /month
company-logo
job companyAxis Bank Kotak Bank Idfc Bank
job location Perungudi, Chennai
job experience0 - 6+ years Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Domestic Calling
Non-voice/Chat Process
Query Resolution
Computer Knowledge
International Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Tamil
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Meal, Medical Benefits, PF, Insurance
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Job Description

We are looking for a Email & Chat Support Executive to join our team at AXIS BANK KOTAK BANK IDFC BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Email & Chat Support Executive job

  1. What skills and experience do you need for this Email & Chat Support Executive job?
    Ans : To apply for this Email & Chat Support Executive job, candidates should have skills like Domestic Calling, Non-voice/Chat Process, Query Resolution, Computer Knowledge, International Calling along with 0-7 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Email & Chat Support Executive job ranges between ₹14,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Email & Chat Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Perungudi, Chennai.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Email & Chat Support Executive job?
    Ans : As a Email & Chat Support Executive, key responsibilities include skills like Domestic Calling, Non-voice/Chat Process, Query Resolution, Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Email & Chat Support Executive job is located in Perungudi, Chennai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, Non-voice/Chat Process, Query Resolution, Computer Knowledge, International Calling along with 0-7 years of experience is ideal for this Email & Chat Support Executive job.
  10. Why should you apply for this Email & Chat Support Executive job?
    Ans : This Email & Chat Support Executive job offers a salary between ₹14,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Voice Process, Semi Voice, Telesales

Shift

Day

Contract Job

No

Salary

₹ 14000 - ₹ 25000

Regional Languages

Hindi, Tamil

English Proficiency

Yes

Contact Person

Gokul
Posted a day ago

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