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Email & Chat Support Executive

salary 12,000 - 18,000 /month*
company-logo
job companyAxis Bank Kotak Bank Idfc Bank
job location Chinar Fortune City, Bhopal
incentive₹3,000 incentives included
job experience0 - 6+ years Experience in Customer Support / TeleCaller
90 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Tamil
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Email & Chat Support Executive to join our team at AXIS BANK KOTAK BANK IDFC BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12,000 - ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Email & Chat Support Executive job

  1. What skills and experience do you need for this Email & Chat Support Executive job?
    Ans : To apply for this Email & Chat Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Email & Chat Support Executive job ranges between ₹12,000-₹18,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Email & Chat Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Chinar Fortune City, Bhopal.
  5. How many vacancies are there for this Email & Chat Support Executive job?
    Ans : There are 90 vacancies for this Email & Chat Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Email & Chat Support Executive job?
    Ans : As a Email & Chat Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Email & Chat Support Executive position is Chinar Fortune City, Bhopal.
  9. Who is the right fit for this Email & Chat Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Email & Chat Support Executive job.
  10. What makes this Email & Chat Support Executive job a good opportunity?
    Ans : This Email & Chat Support Executive job is a good opportunity as it offers a salary between ₹12,000-₹18,000 per month. This is a Full Time job and has 90 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Chat Support, Telesales, Telecollection, Customer Service

Shift

Rotational

Contract Job

No

Salary

₹ 12000 - ₹ 18000

Regional Languages

Hindi, Tamil

English Proficiency

Yes

Contact Person

Gokul
Posted 9 days ago

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