We are looking for a Email & Chat Support Executive to join our team at Ascend Enterprises. The role offers ₹17,000 - ₹22,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is below 10th and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Email & Chat Support Executive job
Can freshers or experienced candidates apply for this Email & Chat Support Executive role?
Ans : Candidates who have All Education levels can apply for this Email & Chat Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email & Chat Support Executive job ranges between ₹17,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in IFFCO Chowk, Gurgaon.
How many vacancies are there for this Email & Chat Support Executive job?
Ans : There are 10 vacancies for this Email & Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Email & Chat Support Executive position is IFFCO Chowk, Gurgaon.
What makes this Email & Chat Support Executive job a good opportunity?
Ans : This Email & Chat Support Executive job is a good opportunity as it offers a salary between ₹17,000-₹22,000 per month. This is a Full Time job and has 10 openings.
A Naukri Group company
LoginHire Local Staff
17,000 - 22,000 /month
Ascend Enterprises
IFFCO Chowk, Gurgaon
Freshers in Customer Support / TeleCaller
Full Time
