Email Chat Support Executive

• Customer Interaction:

  Respond to customer inquiries, issues, and feedback promptly and professionally via email and live chat. 

• Problem Resolution:

  Provide effective solutions to customer concerns, including product/service issues, billing inquiries, and general questions. 

• Technical Support:

  Offer guidance to customers to resolve technical problems or navigate products and services. 

• Relationship Building:

  Demonstrate empathy and build positive relationships with customers to ensure satisfaction. 

• Internal Collaboration:

  Work with cross-functional teams to escalate complex issues and ensure comprehensive resolution. 

• Software Proficiency:

  Utilize CRM and customer support software to document interactions, track issues, and manage customer data. 

• Process Adherence:

  Adhere to company policies, service level agreements (SLAs), and data protection regulations. 

• Documentation and Improvement:

  Contribute to the creation and improvement of FAQs, self-help resources, and customer support documentation. 

Required Skills & Qualifications

• Written Communication:

  Excellent grammar, spelling, and ability to convey information clearly and concisely. 

• Problem-Solving:

  Strong analytical skills to identify root causes and provide effective solutions. 

• Empathy and Patience:

  The ability to understand customer needs and handle interactions with patience and a customer-focused attitude. 

• Multitasking:

  Ability to manage multiple customer conversations simultaneously in a fast-paced environment. 

• Computer Proficiency:

  Familiarity with computers and various customer support software platforms, including CRMs. 

• Product Knowledge:

  A comprehensive understanding of the company's products and services to provide accurate assistance. 

• Attention to Detail:

  Meticulousness in handling customer information and documenting interactions accurately. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., ARMEKA FINANCIAL CONSULTANTS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 20 Email Chat Support Executive at ARMEKA FINANCIAL CONSULTANTS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Rotational Shift.