Email & Chat Process Executive

20,000 - 25,000 /month

Vardhan Consulting Services

A Block Sector-63 Noida, Noida

6 - 48 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, Medical Benefits

Job Description

We are looking for a Email & Chat Process Executive to join our team Cogent E Services. The role offers ₹20,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Email & Chat Process Executive job

Who is eligible to apply for this Email & Chat Process Executive job at Vardhan Consulting Services?
Ans : Candidates should have a 12th Pass and above qualification and skills like Computer Knowledge, Non-voice/Chat Process for this Email & Chat Process Executive job offered by Vardhan Consulting Services.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Email & Chat Process Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in A Block Sector-63 Noida, Noida.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There are 50 vacancies for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email & Chat Process Executive, you will work on skills like Computer Knowledge, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is A Block Sector-63 Noida, Noida.
Who is the right fit for this Email & Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Email & Chat Process Executive job.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 50 openings.