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Customer Support Email & Chat Process Executive

salary 14,500 - 18,000 /month
company-logo
job companyUpvera Technology
job location Sholinganallur, Chennai
job experience0 - 6 months Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution

Job Highlights

sales
Industry Type: Software & IT Services
qualification
Graduate and above
gender
Males Only
jobShift
5 days working | Day Shift
star
Job Benefits: Insurance, PF

Job Description

We are looking for a Email & Chat Process Executive to join our team at Upvera Technology to handle customer calls, provide exceptional customer support and resolve queries related to Software & IT Services. The role offers an attractive in-hand salary of ₹ 14,500 - ₹ 18,000 and opportunities for growth.

Key Responsibilities:

  • Handle customer calls professionally and efficiently.
  • Address customer queries, resolve concerns and manage complaints.
  • Keep records of customer interactions and follow up when required.
  • Provide customers with accurate information to help resolve their issues.
  • Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 0.5 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Email & Chat Process Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role?
    Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Support Email & Chat Process Executive role.
  2. What salary is offered for this Customer Support Email & Chat Process Executive job?
    Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹14,500-₹18,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sholinganallur, Chennai.
  5. How many vacancies are there for this Customer Support Email & Chat Process Executive job?
    Ans : There are 2 vacancies for this Customer Support Email & Chat Process Executive role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 0-1 years of experience are eligible to apply for this Customer Support Email & Chat Process Executive role. Only male candidates are eligible.
  7. What does the role of Customer Support Email & Chat Process Executive involve?
    Ans : As a Customer Support Email & Chat Process Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Email & Chat Process Executive position is Sholinganallur, Chennai.
  9. Who is the right fit for this Customer Support Email & Chat Process Executive job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution with 0-1 years of experience is the right fit for this Customer Support Email & Chat Process Executive job.
  10. What makes this Customer Support Email & Chat Process Executive job a good opportunity?
    Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹14,500-₹18,000 per month. This is a Full Time job and has 2 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

PF, Insurance

Skills Required

Computer Knowledge, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 14500 - ₹ 18000

Contact Person

Rajasekaran
Posted 9 hours ago
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