Email & Chat Process Executive

Required skills:

• Communication: Excellent written and verbal communication skills. 

• Typing: Typing speed between 35-40 words per minute with high accuracy (e.g., 95%). 

• Skills: Strong listening skills and a customer-centric approach. 

Responsibility:

• Customer Support: Respond to customer questions and concerns via online chat platforms. 

• Troubleshooting: Help customers resolve issues with products or services. 

• Information Provision: Provide accurate information about company products and services. 

• Record Keeping: Maintain accurate records of all customer interactions and transactions in a CRM system. 

• Issue Resolution: Calmly attempt to de-escalate and resolve customer issues. 

• Escalation: Escalate chats to a supervisor when necessary. 

• Feedback: Provide feedback reports on call/chat-related issues. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹24000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Trovech Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 20 Email & Chat Process Executive at Trovech Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Rotational Shift.