Email & Chat Process Executive

Job Summary:

We are looking for a detail-oriented and customer-focused Email and Chat Support Representative to join our team. In this role, you will be responsible for handling customer inquiries via email and chat platforms, resolving issues efficiently, and delivering a high-quality customer experience. You will be the first point of contact for our customers, helping them with product information, troubleshooting, order issues, account queries, and general concerns.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via email and live chat.

• Resolve product or service problems by clarifying the customer's concern, determining the cause, and offering accurate solutions.

• Document customer interactions and maintain records of customer feedback, comments, and complaints.

• Escalate complex or unresolved issues to the appropriate department or supervisor.

• Maintain a high level of product knowledge to provide accurate information to customers.

• Meet performance metrics including response time, resolution time, and customer satisfaction.

• Collaborate with other support team members to ensure consistency in customer service.

• Identify opportunities to improve customer experience and internal processes.

Requirements:

• Proven experience in a customer support or similar role, preferably in email and/or chat-based support.

• Excellent written communication skills with strong grammar, spelling, and clarity.

• Strong problem-solving skills and ability to think critically.

• Comfortable working with help desk software (e.g., Zendesk, Freshdesk, Intercom).

• Ability to multitask and manage time effectively in a fast-paced environment.

• High level of empathy and patience when dealing with customers.

• A team player with a positive attitude and customer-first mindset.

• Flexibility to work in shifts, including weekends or holidays if required.

Preferred Qualifications:

• Experience in e-commerce, SaaS, or tech support is a plus.

• Familiarity with CRM systems and basic troubleshooting.

• Multilingual skills are an advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., TATTVAM DESIGN PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 10 Email & Chat Process Executive at TATTVAM DESIGN PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Rotational Shift.