Email & Chat Process Executive

15,000 - 25,000 /month

Smfg India Credit Company Limited

Porur, Chennai

Freshers in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Languages: Hindi, Telugu

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Voice / Non Voice : Job Description

A voice process executive assists customers, resolves queries, and handles sales over the telephone.
Non Voice Process with good exp in email Process
Resolving the quires of the customer through Email
Drafting mail to customer.

Core Responsibilities:

Handle Calls: Manage high volumes of inbound and outbound calls professionally and promptly.
Customer Support: Diagnose problems, troubleshoot technical/product issues, and provide step-by-step guidance over the phone.
Documentation: Accurately update caller information and resolution notes in the CRM software during or immediately after the call.
Customer Retention: Build rapport, identify cross-selling opportunities, and manage irate customers with patience and empathy.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Email & Chat Process Executive role?
Ans : Candidates who have a Graduate and above qualification can apply for this Email & Chat Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Porur, Chennai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Email & Chat Process Executive job?
Ans : As a Email & Chat Process Executive, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email & Chat Process Executive job is located in Porur, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along is ideal for this Email & Chat Process Executive job.
Why should you apply for this Email & Chat Process Executive job?
Ans : This Email & Chat Process Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.