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Customer Support Email & Chat Process Executive

salary 12,000 - 14,000 /month
company-logo
job companyShivans
job location Chokdi Gangapol, Jaipur
job experience1 - 2 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling

Job Highlights

sales
Industry Type: Education
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
PAN Card, Aadhar Card

Job Description

We are looking for a Email & Chat Process Executive to join our team at Shivans. The role offers ₹12,000 - ₹14,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Email & Chat Process Executive job

  1. Who is eligible to apply for this Customer Support Email & Chat Process Executive job at Shivans?
    Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, International Calling for this Customer Support Email & Chat Process Executive job offered by Shivans.
  2. How much can you earn in this position?
    Ans : You can earn between ₹12,000-₹14,000 per month in this Customer Support Email & Chat Process Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Chokdi Gangapol, Jaipur.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Email & Chat Process Executive, you will work on skills like Computer Knowledge, International Calling.
  8. Where is this job located?
    Ans : This Customer Support Email & Chat Process Executive job is located in Chokdi Gangapol, Jaipur.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, International Calling along with 1-2 years of experience is ideal for this Customer Support Email & Chat Process Executive job.
  10. Why should you apply for this Customer Support Email & Chat Process Executive job?
    Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹12,000-₹14,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, International Calling

Shift

Day

Contract Job

No

Salary

₹ 12000 - ₹ 14000

English Proficiency

Yes

Contact Person

Khushbu Khan

Interview Address

Ramgarh mode near bus stand, Chokdi Gangapol, Jaipur
Posted a day ago
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