Email & Chat Process Executive

Email & Chat Process Executive – Job Description

We’re looking for a sharp, customer‑focused professional to own our email and live‑chat support queue. You’ll handle inquiries quickly, keep records tidy, and help us keep the whole support process running smoothly.

Key responsibilities

- Respond to customer emails and chat messages within SLA, resolving issues or escalating when needed.

- Document every interaction in the CRM and update knowledge‑base articles to improve first‑contact resolution.

- Track queue metrics, generate daily/weekly reports, and suggest process tweaks.

- Coach new agents on tone, accuracy, and best‑practice workflows.

- Liaise with product, sales, and operations to resolve recurring problems.

What we need

- 1‑2 years experience in email/chat support or a similar role.

- Excellent written English, clear communication, and a typing speed of ≥ 60 wpm.

- Comfortable with help‑desk tools (Zendesk, Freshdesk, etc.) and basic HTML.

- Strong problem‑solving skills and ability to juggle multiple chats without losing quality.

- High school diploma; a bachelor’s degree or relevant certification is a plus.

Key skills

- Customer‑centric mindset

- Attention to detail & accuracy

- Basic analytics & reporting

- Team collaboration & coaching

- Adaptability to shifting priorities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹29500 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Paytm.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 7 Email & Chat Process Executive at Paytm
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.