Email & Chat Process Executive

Here’s a clear and professional description you can use for the Email and Chat Process in a company setting:

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Email and Chat Process Description

The Email and Chat Process involves providing customer support, sales assistance, and query resolution through written communication channels such as email and live chat. The process ensures timely, professional, and accurate responses to customers while maintaining a positive brand image.

Key Responsibilities:

1. Receiving and Reviewing Queries – Monitor incoming customer emails and chat messages, identify the nature of the inquiry, and prioritize based on urgency.

2. Responding Promptly – Draft clear, concise, and grammatically correct responses within the defined turnaround time (TAT) or Service Level Agreement (SLA).

3. Problem Resolution – Understand the customer’s issue, provide appropriate solutions, or escalate complex cases to the relevant team.

4. Information Management – Use company tools and databases to log interactions, update case statuses, and track query history for future reference.

5. ••M

aintaining Etiquette

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., PAYTM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 10 Email & Chat Process Executive at PAYTM
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.