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Customer Support Email & Chat Process Executive

salary 22,000 - 25,000 /month
company-logo
job companyMs Cool
job location Pratap Nagar, Jaipur
job experience6 - 12 months Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 5 days working | Night Shift
star
Job Benefits: Cab, PF, Medical Benefits
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PAN Card, Aadhar Card
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Job Description

We are looking for a Email & Chat Process Executive to join our team at Ms Cool to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹ 22,000 - ₹ 25,000 and opportunities for growth.

Key Responsibilities:

  • Handle customer calls professionally and efficiently.
  • Address customer queries, resolve concerns and manage complaints.
  • Keep records of customer interactions and follow up when required.
  • Provide customers with accurate information to help resolve their issues.
  • Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Email & Chat Process Executive job

  1. What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
    Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like International Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
  2. What salary is offered for this Customer Support Email & Chat Process Executive job?
    Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹22,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Night shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Pratap Nagar, Jaipur.
  5. How many openings are available for this position?
    Ans : There are 2 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Email & Chat Process Executive involve?
    Ans : As a Customer Support Email & Chat Process Executive, your work will involve skills like International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Email & Chat Process Executive job is located in Pratap Nagar, Jaipur.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like International Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Customer Support Email & Chat Process Executive job.
  10. Why should you apply for this Customer Support Email & Chat Process Executive job?
    Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹22,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
Read Moredown-arrow

Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab, PF, Medical Benefits

Skills Required

International Calling, Query Resolution, Non-voice/Chat Process

Shift

Night

Contract Job

No

Salary

₹ 22000 - ₹ 25000

Contact Person

Madhur Mohan Vashisth
Posted 10+ days ago

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