Email & Chat Process Executive

The email/chat process involves providing customer support via email and chat, with roles including Email/Chat Support Specialists who handle customer inquiries, troubleshoot issues, and provide solutions. Responsibilities also include managing multiple conversations, maintaining customer satisfaction, and documenting interactions. A Live Chat Manager oversees the operation, focusing on team performance, workflow optimization, and strategy.

Roles

Email/Chat Support Specialist:

Responds to customer inquiries and resolves issues through email and chat platforms.

Troubleshoots problems and provides timely solutions.

Offers information on products and services.

Maintains a high level of customer satisfaction.

Must be efficient in managing multiple chats simultaneously.

Live Chat Manager:

Oversees the live chat operations.

Manages a team of chat agents to ensure efficiency and professionalism.

Implements strategies to improve response times and customer satisfaction.

Optimizes workflows.

Responsibilities

Customer Interaction:

Serve as a first point of contact for customers across various channels like chat and email.

Address customer issues and find timely and efficient resolutions.

Problem Solving:

Analyze and solve moderately complex problems.

May create new solutions as needed.

Efficiency and Multitasking:

Handle multiple chat conversations at once.

Maintain a positive and professional demeanor in all interactions.

Documentation and Reporting:

Document customer interactions and resolutions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Meesho.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 5 Email & Chat Process Executive at Meesho
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.