Email & Chat Process Executive

• Information Provision: Offer detailed information about products, services, and company policies.

• Documentation: Accurately log customer interactions, update records, and track follow-ups.

• Escalation: Escalate complex issues to the relevant departments.

• Process Improvement: Participate in training and suggest ways to enhance service efficiency. 

Essential Skills & Qualifications:

• Education: High school diploma (or equivalent); Bachelor's degree preferred.

• Communication: Excellent written communication, grammar, and clear, concise writing.

• Technical Skills: Proficiency in typing, computer skills, and customer service software (e.g., Zendesk, Freshdesk).

• Soft Skills: Strong problem-solving, multitasking, time management, attention to detail, and conflict resolution.

• Experience: Previous customer service/BPO experience in non-voice support is often preferred. 

Work Environment:

• Fast-paced, customer-focused, often involving handling multiple chats/emails simultaneously.

• May involve working in shifts or blended processes (voice/non-voice). 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Meesho.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 5 Email & Chat Process Executive at Meesho
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.