Email & Chat Process Executive

An Email & Chat Process Executive responds to customer inquiries and resolves issues via email and online chat, requiring strong written communication, problem-solving skills, and the ability to manage multiple conversations efficiently. Key responsibilities include providing product information, troubleshooting, documenting interactions, and collaborating with team members to improve customer service. Qualifications typically include a high school diploma, excellent typing skills, and customer service software proficiency.

Key Responsibilities

Respond to Inquiries: Promptly and professionally answer customer questions and address concerns through email and live chat.

Resolve Issues: Troubleshoot and resolve customer problems related to products, services, or company policies.

Provide Information: Offer accurate and detailed information about products, services, and company guidelines.

Manage Interactions: Handle multiple email and chat conversations simultaneously, ensuring timely follow-ups.

Document Interactions: Maintain thorough and accurate records of all customer interactions, feedback, and resolutions.

Collaborate with Teams: Work with other team members and departments to escalate complex issues and improve service processes.

Adhere to Standards: Follow company guidelines, standards, and chat etiquette for a professional customer experience.

Required Skills & Qualifications

Strong Written Communication: Exceptional ability to communicate clearly, concisely, and professionally in written form.

Problem-Solving: Excellent analytical and problem-solving skills to address and resolve customer issues effectively.

Multitasking: Ability to manage and switch between multiple chat and email conversations efficiently.

Attention to Detail: Meticulousness in maintaining accurate records and providing precise information.

Technical Proficiency: Proficiency with customer service software (e.g., Zendesk, Freshdesk) and typing.

Education: A high school diploma or equivalent is typically required; a bachelor's degree is often preferred.

Experience: Previous experience in a customer service role, particularly in email or chat support, is beneficial. Age limited 18 to 30

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 5 Email & Chat Process Executive at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.