Email & Chat Process Executive

Customer Support Executive (Email + Chat Process)

Location: Hebbal, Bangalore

Salary: 25,000 CTC per month, 20,000 th

Qualification: Minimum 12th pass or higher

Job Description:

We are looking for Customer Support Executives for our Email + Chat Process at our Hebbal office. The role involves providing customer support via email and chat, resolving customer issues, and ensuring a high level of satisfaction. This is a great opportunity for candidates with experience in customer service, particularly in email and chat communication.

Key Responsibilities:

• Handle customer inquiries and resolve issues via email and chat support.

• Provide accurate product/service information and troubleshooting solutions.

• Document all customer interactions in the CRM system.

• Strive to meet performance metrics including response time, customer satisfaction, and resolution quality.

• Escalate issues to higher support levels if necessary.

Skills and Qualifications:

• Languages: Fluent in English and any South Indian language (Kannada, Tamil, Telugu, Malayalam, etc.).

• Communication Skills: Excellent written and verbal communication.

• Qualification: Minimum 12th pass or higher (no specific degree required).

• Experience: Minimum 6 months of experience in customer support (email/chat process preferred).

• Gender-Specific Shifts:

Female Candidates:

• Shift 1: 6:00 AM - 3:00 PM

• Shift 2: 7:00 AM - 4:00 PM

Male Candidates:

• Shift 1: 3:00 PM - 12:00 AM

• Shift 2: 4:00 PM - 1:00 AM

Other Skills:

• Good typing speed with accuracy.

• Ability to multitask and manage time effectively.

• Strong attention to detail and problem-solving skills.

• Ability to work well under pressure and meet performance targets.

Interview Process:

1. Initial Screening: At Jai Global Tech, Koramangala.

2. Final Round: For shortlisted candidates.

Documents Required:

• Please carry your updated resume.

• Aadhar Card (for identity verification).

Salary & Benefits:

• CTC: 25,000 per month, TH: 20,000

• Other Benefits: Performance-based incentives and opportunities for career growth.

• Work Environment: A dynamic and supportive team atmosphere.

How to Apply:

Send your resume to 9035027611 or walk-in for an interview at Jai Global Tech, Koramangala with your Resume and Aadhar Card for initial screening.

Contact
HR Anusree
9035027611

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., JAI GLOBAL TECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 16 Email & Chat Process Executive at JAI GLOBAL TECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.