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Customer Support Email & Chat Process Executive

salary 23,000 - 28,500 /month
company-logo
job companyHiyaan Vasudev Associates
job location Sector 4 Sahibzada Ajit Singh Nagar, Mohali
job experience0 - 2 years Experience in Customer Support / TeleCaller
5 Openings
full_time फुल टाइम

आवश्यक स्किल्स

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

जॉब हाइलाइट्स

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, Medical Benefits

जॉब डिस्क्रिप्शन

We are looking for a Email & Chat Process Executive to join our team at Hiyaan Vasudev Associates. The role offers ₹23,000 - ₹28,500 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

अन्य डिटेल्स

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Email & Chat Process Executive job

  1. What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
    Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹23,000-₹28,500 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 4 Sahibzada Ajit Singh Nagar, Mohali.
  5. How many vacancies are there for this Customer Support Email & Chat Process Executive job?
    Ans : There are 5 vacancies for this Customer Support Email & Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Email & Chat Process Executive job?
    Ans : As a Customer Support Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Email & Chat Process Executive position is Sector 4 Sahibzada Ajit Singh Nagar, Mohali.
  9. Who is the right fit for this Customer Support Email & Chat Process Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Customer Support Email & Chat Process Executive job.
  10. What makes this Customer Support Email & Chat Process Executive job a good opportunity?
    Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹23,000-₹28,500 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
और देखेंdown-arrow

अन्य डिटेल्स

Incentives

No

No. Of Working Days

6

Benefits

Insurance, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, Non-voice/Chat Process, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 23000 - ₹ 28500

संपर्क व्यक्ति

Kahish Kumari

इंटरव्यू ऐड्रेस

Sector 4 Sahibzada Ajit Singh Nagar, Sector 4 Sahibzada Ajit Singh Nagar, Mohali
Posted a day ago
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