Customer Support Email & Chat Process Executive

18,000 - 25,000 /month

Greatminds Lawsuit Ventures Private Limited

Viman Nagar, Pune

Freshers in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Health/ Term Insurance

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Aadhar Card

Job Description

We are looking for a Email & Chat Process Executive to join our team at Greatminds Lawsuit Ventures Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance. The role offers ₹ 18,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Email & Chat Process Executive job

What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹18,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Viman Nagar, Pune.
How many vacancies are there for this Customer Support Email & Chat Process Executive job?
Ans : There are 25 vacancies for this Customer Support Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Email & Chat Process Executive job?
Ans : As a Customer Support Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Email & Chat Process Executive position is Viman Nagar, Pune.
Who is the right fit for this Customer Support Email & Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process is the right fit for this Customer Support Email & Chat Process Executive job.
What makes this Customer Support Email & Chat Process Executive job a good opportunity?
Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 25 openings.