Email & Chat Process Executive

Customer Support Executives for Blended Process - AVM - USPA

• Languages – English, Hindi (Mandatory) Should be Versant 5 certified in English

• Experience – Experienced - 1 - 1.5 years

• Qualification – Degree - Candidate should have completed 10 +2 +3 (In English Medium of Education)

• LOB – Semi Voice – Inbound and Outbound Voice calls + Email Responses

• Shift Timings – 10 AM to 7 PM, 11 AM to 8 PM and 1 PM to 10 PM (Rotational)

• WOFF – Rotational

• Designation – Process Executive

• Salary Ranges: 15 – 20 K per month

• Job Role – The Candidate should have experience in an E-Commerce environment handling inbound and outbound calls, receiving and responding to Customers' emails and Chats. Daily answering and processing of calls and outbound calls assigned. Ability to respond to emails sent by customers and escalate the same to the backend team to resolve or provide a solution to the matter/issue. In turn, corresponds with the customers informing them of the progress and resolution of the matter.

Awareness of the client’s business, operational activities, and processes, and flexibility to learn new procedures, concepts, and skills. Ability to develop and maintain documentation, escalate issues and seek advice when faced with complex issues/problems.

Minimise customer complaints and escalations by providing exceptional service and call control, Keep process, technical, Operational and sales knowledge (of self) maintained/updated

·       Interview Process

o   HR Round – to Understand the Quality of the Candidate

o   Operations Round – to check and inform the Candidate on the requirement and process

o   Client Round – to Understand the quality of the Candidate

o   Post Selection – HR – Finalisation of Salary, Joining Discussion and requirements

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., GRASSROOTS BPO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 5 Email & Chat Process Executive at GRASSROOTS BPO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Rotational Shift.