Email & Chat Process Executive

Here is a comprehensive job description for an Email Chat Process Executive:

Job Title: Email Chat Process Executive

Reports to: Customer Service Manager/Team Lead

Job Summary

We are seeking a highly skilled and customer-focused Email Chat Process Executive to join our team. The successful candidate will be responsible for responding to customer inquiries via email and chat, resolving issues, and providing excellent customer service.

Key Responsibilities

1. Customer Inquiry Response: Respond to customer inquiries via email and chat in a timely and professional manner.

2. Issue Resolution: Resolve customer issues and concerns, escalating to senior team members or management as needed.

3. Customer Service: Provide excellent customer service, ensuring customer satisfaction and loyalty.

4. Email and Chat Management: Manage email and chat queues, ensuring timely and efficient responses to customer inquiries.

5. Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.

6. Knowledge Base Maintenance: Maintain and update knowledge base articles to ensure accuracy and relevance.

7. Reporting: Prepare and submit reports to management, including metrics on customer satisfaction, response times, and issue resolution.

Requirements

1. Education: Bachelor's degree in Business Administration, Communications, or a related field.

2. Experience: 1-3 years of experience in customer service, preferably in an email and chat support role.

3. Technical Skills: Proficiency in email and chat software, including Zendesk, Freshdesk, or similar platforms.

4. Communication Skills: Excellent communication skills, with ability to communicate effectively with customers via email and chat.

5. Problem-Solving Skills: Strong problem-solving skills, with ability to resolve customer issues and concerns.

Skills

1. Customer focus: Strong customer focus, with ability to provide excellent customer service.

2. Communication skills: Excellent communication skills, with ability to communicate effectively with customers via email and chat.

3. Problem-solving skills: Strong problem-solving skills, with ability to resolve customer issues and concerns.

4. Time management: Ability to manage time effectively, ensuring timely and efficient responses to customer inquiries.

5. Adaptability: Ability to adapt to changing customer needs and priorities.

What We Offer

1. Competitive salary: A competitive salary and benefits package.

2. Opportunities for growth: Opportunities for professional growth and development.

3. Supportive work environment: A supportive and collaborative work environment.

4. Recognition and rewards: Recognition and rewards for outstanding performance.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., GOAL SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 6 Email & Chat Process Executive at GOAL SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.