Email & Chat Process Executive

15,000 - 16,500 /month

Cresta Kans

Industrial Area Phase 2, Panchkula

0 - 6 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

PAN Card, Aadhar Card, Bank Account

Job Description

1. Customer Support Executive – Email & Chat Process (Entry-Level)

Job Title: Customer Support Executive – Email & Chat
Department: Customer Support / Operations
Employment Type: Full-Time

Job Description

We are seeking a Customer Support Executive to handle customer queries through email and live chat channels. The ideal candidate will ensure timely, accurate, and professional responses while maintaining high customer satisfaction.

Key Responsibilities

Respond to customer inquiries via email and chat in a timely manner
Resolve customer issues related to products, services, billing, or accounts
Maintain accurate records of customer interactions in CRM tools
Follow standard operating procedures (SOPs) and quality guidelines
Escalate complex issues to the appropriate internal teams
Meet defined productivity, quality, and turnaround time metrics

Requirements & Skills

Graduate
Good written English communication skills
Basic computer knowledge and typing skills
Customer-focused attitude and problem-solving skills
Ability to work in rotational shifts

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email & Chat Process Executive job

What is the eligibility criteria to apply for this Email & Chat Process Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹16500 per month that depends on your interview. It's a Full Time job in Panchkula.
How many working days are there for this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Cresta Kans.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Process Executive role?
Ans: There is an immediate opening of 50 Email & Chat Process Executive at Cresta Kans
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job has Rotational Shift.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Shift

Rotational

Contract Job

Salary

₹ 15000 - ₹ 16500

English Proficiency

Yes

Contact Person

Shallu

Interview Address

SCO 133 Second Floor, Sector 17, Panchkula

Posted 6 days ago

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