Email & Chat Process Executive

16,000 - 20,000 /month

Creative Hands Hr Consultancy

Perungudi, Chennai

0 - 5 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Email & Chat Process Executive to join our team at Creative Hands Hr Consultancy. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹16000 - ₹26000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

Pls call Divya 9514466618 for more info

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Email & Chat Process Executive role?
Ans : Candidates who have All Education levels with 0-5 years of experience can apply for this Email & Chat Process Executive role.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹20,000 per month in this Email & Chat Process Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Perungudi, Chennai.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There are 20 vacancies for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email & Chat Process Executive, you will work on skills like Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is Perungudi, Chennai.
Who is the right fit for this Email & Chat Process Executive job?
Ans : A candidate having skills like Non-voice/Chat Process with 0-5 years of experience is the right fit for this Email & Chat Process Executive job.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹16,000-₹20,000 per month. This is a Full Time job and has 20 openings.