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Customer Support Email & Chat Process Executive

salary 21,000 - 32,000 /month
company-logo
job companyCj Cs
job location Himayat Nagar, Hyderabad
job experience0 - 3 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
All Education levels
gender
All genders
jobShift
5 days working | Flexible Shift

Job Description

We are looking for a Email & Chat Process Executive to join our team at CJ CS. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹21,000 - ₹32,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Email & Chat Process Executive job

  1. What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
    Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹21,000-₹32,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Himayat Nagar, Hyderabad.
  5. How many vacancies are there for this Customer Support Email & Chat Process Executive job?
    Ans : There are 5 vacancies for this Customer Support Email & Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Email & Chat Process Executive job?
    Ans : As a Customer Support Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Email & Chat Process Executive position is Himayat Nagar, Hyderabad.
  9. Who is the right fit for this Customer Support Email & Chat Process Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-3 years of experience is the right fit for this Customer Support Email & Chat Process Executive job.
  10. What makes this Customer Support Email & Chat Process Executive job a good opportunity?
    Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹21,000-₹32,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process

Shift

Flexible

Contract Job

No

Salary

₹ 21000 - ₹ 32000

Contact Person

HR Ruchi Malik
Posted 7 hours ago
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