Email & Chat Process Executive

12,000 - 15,000 /month

Bpo

Karapakkam, Chennai

0 - 1 years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Tamil

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Email & Chat Process Executive to join our team at BPO. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Email & Chat Process Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Email & Chat Process Executive role.
What salary is offered for this Email & Chat Process Executive job?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹12,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Karapakkam, Chennai.
How many openings are available for this position?
Ans : There are 30 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What does the role of Email & Chat Process Executive involve?
Ans : As a Email & Chat Process Executive, your work will involve skills like Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email & Chat Process Executive job is located in Karapakkam, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Email & Chat Process Executive job.
Why should you apply for this Email & Chat Process Executive job?
Ans : This Email & Chat Process Executive job offers a salary between ₹12,000-₹15,000 per month. This is a Full Time opportunity and has 30 openings available.