Email & Chat Process Executive

12,000 - 14,000 /month

Boston Business Solutions Private Limited

Thoraipakkam, Chennai

0 - 6 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Tamil

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Email & Chat Process Executive to join our team at Boston Business Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12000 - ₹14000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email & Chat Process Executive job

What is the eligibility criteria to apply for this Email & Chat Process Executive job?
Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹12000 - ₹14000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Boston Business Solutions Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Process Executive role?
Ans: There is an immediate opening of 10 Email & Chat Process Executive at Boston Business Solutions Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job has Day Shift.