Email & Chat Process Executive

Email & Chat Process Executive:

Roles and Responsibilities

1. Customer Support (Primary Responsibility)

• Respond to customer queries through email and live chat in a timely and professional manner.

• Provide accurate information about products, services, policies, and procedures.

• Understand customer issues and offer appropriate solutions or alternatives.

2. Communication & Documentation

• Maintain clear, concise, and grammatically correct written communication.

• Document customer interactions, issues, and resolutions in the CRM or support system.

• Follow email/chat templates and adhere to brand tone and guidelines.

3. Problem Solving

• Identify customer concerns and troubleshoot basic product or service issues.

• Escalate unresolved or complex queries to the appropriate department or senior staff.

• Keep track of recurring problems and report them for improvement.

4. Service Quality & Efficiency

• Achieve daily/weekly targets such as response time, resolution time, customer satisfaction score, etc.

• Prioritize and manage multiple conversations simultaneously (for chat support).

• Ensure high-quality, error-free responses.

5. Team Collaboration

• Coordinate with team members or supervisors to resolve customer issues quickly.

• Participate in team meetings, training sessions, and feedback discussions.

• Share insights from customer feedback for process improvement.

6. Tools & System Handling

• Use CRM tools, chat platforms, ticketing systems, and internal dashboards effectively.

• Update customer records accurately and keep track of ticket status.

• Follow company protocols for data privacy and security.

7. Professionalism & Customer Empathy

• Stay calm, polite, and empathetic while addressing customer concerns.

• Handle difficult or frustrated customers with patience and professionalism.

• Maintain a positive and helpful attitude at all times.

Skills Required (Freshers)

• Good typing speed

• Basic computer knowledge

• Problem-solving mindset

• Attention to detail

• Ability to multitask

• Customer-oriented approach

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹17000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Boston Business Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 25 Email & Chat Process Executive at Boston Business Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.