Customer Support Email & Chat Process Executive

15,000 - 20,000 /month

Ascend Enterprises

IFFCO Chowk, Gurgaon

Freshers in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Flexible Shift

Job Description

We are looking for a Email & Chat Process Executive to join our team at Ascend Enterprises. The role offers ₹15,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role?
Ans : Candidates who have All Education levels can apply for this Customer Support Email & Chat Process Executive role.
What salary is offered for this Customer Support Email & Chat Process Executive job?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in IFFCO Chowk, Gurgaon.
How many vacancies are there for this Customer Support Email & Chat Process Executive job?
Ans : There are 10 vacancies for this Customer Support Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Email & Chat Process Executive position is IFFCO Chowk, Gurgaon.
What makes this Customer Support Email & Chat Process Executive job a good opportunity?
Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 10 openings.