We are looking for a Email & Chat Process Executive to join our team at Apna Finserv. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹19,500 - ₹35,500 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Customer Support Email & Chat Process Executive job
Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role?
Ans : Candidates who have All Education levels can apply for this Customer Support Email & Chat Process Executive role.
How much can you earn in this position?
Ans : You can earn between ₹19,500-₹35,500 per month in this Customer Support Email & Chat Process Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.
How many vacancies are there for this Customer Support Email & Chat Process Executive job?
Ans : There is 1 vacancy for this Customer Support Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Email & Chat Process Executive, you will work on skills like Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Email & Chat Process Executive position is Hi-Tech City, Hyderabad.
Who is the right fit for this Customer Support Email & Chat Process Executive job?
Ans : A candidate having skills like Non-voice/Chat Process is the right fit for this Customer Support Email & Chat Process Executive job.
What makes this Customer Support Email & Chat Process Executive job a good opportunity?
Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹19,500-₹35,500 per month. This is a Full Time job and has 1 openings.
A Naukri Group company
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19,500 - 35,500 /month
Apna Finserv
Hi-Tech City, Hyderabad
Freshers in Customer Support / TeleCaller
Full Time
