Email & Chat Process Executive

12,000 - 15,000 /month

Amasis Resources Services

Work from home

0 - 1 years Experience in Customer Support / TeleCaller

30 Openings

Work From Home

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Telugu

Graduate and above

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF

Internet Connection, PAN Card, Aadhar Card

Job Description

Virtual Assistant – Customer Support (Email & Chat) – Night ShiftCompany: WishupRole: Virtual Assistant – E‑commerce Customer SupportRole overviewWishup is hiring a Virtual Assistant to provide email and chat–based customer support for leading e‑commerce brands. The primary focus of this role is to troubleshoot customer issues related to order delays and delivery concerns, and resolve them professionally as per the training and processes provided.Key responsibilitiesHandle customer queries received via email and chat regarding order delivery delays and other delivery-related issues.Diagnose problems, provide accurate resolutions, and ensure a positive customer experience in line with campaign guidelines and training.Maintain required productivity metrics, including average handling time (AHT) and daily login hours.Document interactions and resolutions clearly and accurately in the relevant tools/CRM.Adhere to process compliance, quality standards, and escalation protocols.Work schedule and employment detailsWorking hours: 8:30 PM to 5:30 AM IST (night shift).Working days: Monday to Friday (5‑day work week).Minimum 8 hours of active login per day, with performance measured on handling time and service quality.Mode: Virtual/remote customer support role.Required skills and qualificationsMinimum 6 months of experience in an international BPO/customer support process (voice, email, or chat).Strong command of the English language with good grammatical and written communication skills.Ability to handle high-volume customer interactions with empathy, patience, and professionalism.Basic familiarity with e‑commerce workflows (orders, shipping, returns, refunds) is preferred.Strong problem-solving skills, attention to detail, and ability to follow process-driven troubleshooting steps.What we are looking forCustomer-centric mindset and a calm approach to handling complaints.Discipline to maintain consistent 8‑hour logins and meet productivity and quality targets.Willingness to work permanent night shifts and grow in a remote customer support/virtual assistance career.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Process Executive job

What skills and experience do you need for this Email & Chat Process Executive job?
Ans : To apply for this Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹12,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There are 30 vacancies for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Email & Chat Process Executive job?
Ans : As a Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is Midhilapuri Vuda Colony, Visakhapatnam.
Who is the right fit for this Email & Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Email & Chat Process Executive job.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Full Time job and has 30 openings.