Customer Support Email & Chat Process Executive

16,000 - 27,000 /month

A Tech Solution

Shahadra, Delhi

0 - 6 months Experience in Customer Support / TeleCaller

2 Openings

Full Time/Part Time

Job Highlights

Industry Type: Education

All Education levels

All genders

5 days working | Flexible Shift

Job Description

We are looking for a Email & Chat Process Executive to join our team at A TECH SOLUTION. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹16,000 - ₹27,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Flexible shift.

Other Details

It is a Both Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Email & Chat Process Executive role.
What salary is offered for this Customer Support Email & Chat Process Executive job?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹16,000-₹27,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shahadra, Delhi.
How many vacancies are there for this Customer Support Email & Chat Process Executive job?
Ans : There are 2 vacancies for this Customer Support Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Email & Chat Process Executive position is Shahadra, Delhi.
What makes this Customer Support Email & Chat Process Executive job a good opportunity?
Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹16,000-₹27,000 per month. This is a Both job and has 2 openings.