Customer Support Email And Chat Process Executive

16,500 - 22,400 /month

Shankh Finance

Karol Bagh, Delhi

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Health/ Term Insurance

All Education levels

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Email And Chat Process Executive to join our team at Shankh Finance. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance. The role offers ₹16,500 - ₹22,400 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Email And Chat Process Executive job

Can freshers or experienced candidates apply for this Customer Support Email And Chat Process Executive role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Email And Chat Process Executive role.
What salary is offered for this Customer Support Email And Chat Process Executive job?
Ans : The salary for this Customer Support Email And Chat Process Executive job ranges between ₹16,500-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Email And Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Karol Bagh, Delhi.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Email And Chat Process Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Email And Chat Process Executive job is located in Karol Bagh, Delhi.
Why should you apply for this Customer Support Email And Chat Process Executive job?
Ans : This Customer Support Email And Chat Process Executive job offers a salary between ₹16,500-₹22,000 per month. This is a Full Time opportunity and has 10 openings available.