We are looking for a Email And Chat Process Executive (International Chat Process) to join our team Odilia Global Pvt. Ltd. to handle customer chats, provide exceptional customer support and resolve queries related to BPO for International Chat/Voice Process. The role offers an attractive in-hand salary of ₹18000 - ₹25000 and opportunities for growth.
Mandatory - International Chat Process Experience (Please apply only if you have the same)
Key Responsibilities:
Handle International Airlines customer chat professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 5 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Flexible shift.