Email And Chat Process Executive

Here’s a sample job description for an Email and Chat Process Executive role:

---

Job Title: Email and Chat Process Executive

Location: [Insert Location]

Department: Customer Support / Operations

Reports To: Team Leader / Process Manager

Job Summary:

The Email and Chat Process Executive is responsible for handling customer inquiries, complaints, and support requests through email and live chat platforms. The executive ensures timely, accurate, and high-quality responses, maintaining a positive customer experience and supporting overall service goals.

---

Key Responsibilities:

Respond promptly and professionally to customer queries via email and chat.

Understand customer needs and provide accurate information or solutions.

Handle complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain records of customer interactions and update internal systems as required.

Collaborate with other departments to resolve complex issues.

Meet daily, weekly, and monthly performance targets (response time, customer satisfaction, quality).

Stay updated with product knowledge and service procedures.

Escalate unresolved issues to the appropriate internal teams.

---

Key Skills and Competencies:

Excellent written communication skills.

Typing speed of 35-40 WPM with high accuracy.

Strong customer service orientation.

Ability to multi-task and handle multiple conversations simultaneously.

Patience, empathy, and attention to detail.

Basic computer knowledge and familiarity with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).

---

Qualifications:

Minimum HSC or Graduate in any discipline.

0–2 years of experience in a similar email/chat support role (freshers may be considered).

Willingness to work in rotational shifts (if required).

---

Would you like this tailored for a specific industry (e.g., e-commerce, banking, tech support)?

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Email And Chat Process Executive job

1. What is the eligibility criteria to apply for this Email And Chat Process Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email And Chat Process Executive job?
   Ans: This Email And Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email And Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email And Chat Process Executive job and during the employment with the company, i.e., INSTANCE IT SOLUTIONS.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Email And Chat Process Executive role?
   Ans: There is an immediate opening of 10 Email And Chat Process Executive at INSTANCE IT SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email And Chat Process Executive job?
   Ans: This Email And Chat Process Executive job has Day Shift.