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Customer Support Email And Chat Process Executive

salary 14,000 - 25,000 /month
company-logo
job companyIndian Bank
job location Perungudi, Chennai
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Query Resolution
Non-voice/Chat Process
International Calling
Domestic Calling
Computer Knowledge

Job Highlights

sales
Industry Type: Loan/ Credit Card
sales
Languages: Hindi, Tamil
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Email And Chat Process Executive to join our team at Indian Bank. The role offers ₹14,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Email And Chat Process Executive job

  1. What skills and experience do you need for this Customer Support Email And Chat Process Executive job?
    Ans : To apply for this Customer Support Email And Chat Process Executive job, candidates should have skills like Query Resolution, Non-voice/Chat Process, International Calling, Domestic Calling, Computer Knowledge along with 0-7 years of experience.
  2. What salary is offered for this Customer Support Email And Chat Process Executive job?
    Ans : The salary for this Customer Support Email And Chat Process Executive job ranges between ₹14,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email And Chat Process Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Perungudi, Chennai.
  5. How many vacancies are there for this Customer Support Email And Chat Process Executive job?
    Ans : There are 50 vacancies for this Customer Support Email And Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email And Chat Process Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Email And Chat Process Executive involve?
    Ans : As a Customer Support Email And Chat Process Executive, your work will involve skills like Query Resolution, Non-voice/Chat Process, International Calling, Domestic Calling, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Email And Chat Process Executive position is Perungudi, Chennai.
  9. Who is the right fit for this Customer Support Email And Chat Process Executive job?
    Ans : A candidate having skills like Query Resolution, Non-voice/Chat Process, International Calling, Domestic Calling, Computer Knowledge with 0-7 years of experience is the right fit for this Customer Support Email And Chat Process Executive job.
  10. What makes this Customer Support Email And Chat Process Executive job a good opportunity?
    Ans : This Customer Support Email And Chat Process Executive job is a good opportunity as it offers a salary between ₹14,000-₹25,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Telesales, Telecollection, Telecalling, Sales, Customer Care

Shift

Rotational

Contract Job

No

Salary

₹ 14000 - ₹ 25000

Regional Languages

Hindi, Tamil

English Proficiency

Yes

Contact Person

Haripriya
Posted 10+ days ago
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