Customer Support Email And Chat Process Executive

16,500 - 21,500 /month

Ascend Enterprises

Kashmere Gate, Delhi

Freshers in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Loan/ Credit Card

All Education levels

All genders

6 days working | Day Shift

Job Description

We are looking for a Email And Chat Process Executive to join our team at Ascend Enterprises. The role offers ₹ 16,500 - ₹ 21,500 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Email And Chat Process Executive job

Can freshers or experienced candidates apply for this Customer Support Email And Chat Process Executive role?
Ans : Candidates who have All Education levels can apply for this Customer Support Email And Chat Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Email And Chat Process Executive job ranges between ₹16,500-₹21,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Email And Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kashmere Gate, Delhi.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Email And Chat Process Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Email And Chat Process Executive job is located in Kashmere Gate, Delhi.
Why should you apply for this Customer Support Email And Chat Process Executive job?
Ans : This Customer Support Email And Chat Process Executive job offers a salary between ₹16,500-₹21,500 per month. This is a Full Time opportunity and has 10 openings available.