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Customer Support Email And Chat Process Executive

salary 17,000 - 29,600 /month*
company-logo
job companyA Tech Solution
job location Badarpur, Delhi
incentive₹2,600 incentives included
job experience0 - 6 months Experience in Customer Support / TeleCaller
2 Openings
Incentives included
full_part_time Full Time/Part Time

Job Highlights

sales
Industry Type: Education
qualification
All Education levels
gender
All genders
jobShift
5 days working | Rotational Shift

Job Description

We are looking for a Email And Chat Process Executive to join our team at A TECH SOLUTION. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹17,000 - ₹29,600 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Email And Chat Process Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Email And Chat Process Executive role?
    Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Email And Chat Process Executive role.
  2. What salary is offered for this Customer Support Email And Chat Process Executive job?
    Ans : The salary for this Customer Support Email And Chat Process Executive job ranges between ₹17,000-₹29,500 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email And Chat Process Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Badarpur, Delhi.
  5. How many vacancies are there for this Customer Support Email And Chat Process Executive job?
    Ans : There are 2 vacancies for this Customer Support Email And Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email And Chat Process Executive job is open for both male and female candidates.
  7. What is the job location for this position?
    Ans : The job location for this Customer Support Email And Chat Process Executive position is Badarpur, Delhi.
  8. What makes this Customer Support Email And Chat Process Executive job a good opportunity?
    Ans : This Customer Support Email And Chat Process Executive job is a good opportunity as it offers a salary between ₹17,000-₹29,500 per month. This is a Both job and has 2 openings.
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Other Details

Incentives

Yes

No. Of Working Days

5

Shift

Rotational

Contract Job

No

Salary

₹ 17000 - ₹ 29600

Contact Person

HR Team
Posted 4 hours ago
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