Customer Support Education Counsellor

20,000 - 25,000 /month

Success Point Overseas Education Consultancy Private Limited

Vetri Nagar, Thanjavur

1 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Education

Languages: Tamil

Graduate and above

All genders

6 days working | Day Shift

Internet Connection, Laptop/Desktop

Job Description

We are looking for a Education Counsellor to join our team at Success Point Overseas Education Consultancy Private Limited. The role offers ₹20000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to . Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Education Counsellor job

What skills and experience do you need for this Customer Support Education Counsellor job?
Ans : To apply for this Customer Support Education Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Customer Support Education Counsellor position.
What shift and timings does this job follow?
Ans : This Customer Support Education Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vetri Nagar, Thanjavur.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Education Counsellor job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Education Counsellor, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Support Education Counsellor job is located in Vetri Nagar, Thanjavur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience is ideal for this Customer Support Education Counsellor job.
Why should you apply for this Customer Support Education Counsellor job?
Ans : This Customer Support Education Counsellor job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.