Education Counsellor

15,000 - 40,000 /month

Employee Hire

Ballupur Chowk, Dehradun

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Education

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Education Counsellor to join our team at Employee Hire. The role offers ₹15000 - ₹40000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Education Counsellor job

What qualifications and experience are required for this Education Counsellor position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Education Counsellor job ranges between ₹15,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Education Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ballupur Chowk, Dehradun.
How many vacancies are there for this Education Counsellor job?
Ans : There are 2 vacancies for this Education Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Education Counsellor role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Education Counsellor position is Ballupur Chowk, Dehradun.
What makes this Education Counsellor job a good opportunity?
Ans : This Education Counsellor job is a good opportunity as it offers a salary between ₹15,000-₹40,000 per month. This is a Full Time job and has 2 openings.