Customer Support Education Counsellor

8,000 - 20,000 /month

Cerebral Compass

Work from home

1 - 6 years Experience in Customer Support / TeleCaller

1 Opening

Work From Home

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Education

Post Graduate and above

Females Only

6 days working | Day Shift

Internet Connection, Laptop/Desktop

Job Description

We are looking for a Education Counsellor to join our team at Cerebral Compass. The role offers ₹ 8,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Post Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support Education Counsellor job

What skills and experience do you need for this Customer Support Education Counsellor job?
Ans : To apply for this Customer Support Education Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Education Counsellor job ranges between ₹8,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Education Counsellor job follows a Day shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Customer Support Education Counsellor job?
Ans : There is 1 vacancy for this Customer Support Education Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Post Graduate and above qualification and 1-6 years of experience are eligible to apply for this Customer Support Education Counsellor role. Only female candidates are eligible.
What are the key responsibilities of this Customer Support Education Counsellor job?
Ans : As a Customer Support Education Counsellor, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Education Counsellor position is A Block Sector 21 Indira Nagar, Lucknow.
Who is the right fit for this Customer Support Education Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-6 years of experience is the right fit for this Customer Support Education Counsellor job.
What makes this Customer Support Education Counsellor job a good opportunity?
Ans : This Customer Support Education Counsellor job is a good opportunity as it offers a salary between ₹8,000-₹20,000 per month. This is a Full Time job and has 1 openings.