E-Commerce- Customer Care Executive

20,000 - 25,000 /month

Aur Consultant

Pitampura, Delhi

1 - 3 years Experience in Customer Support / TeleCaller

Replies in 24hrs

10 Openings

Full Time

Job Highlights

Industry Type: FMCG

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a E-Commerce- Customer Care Executive to join our team at Aur Consultant. The role offers ₹20000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to FMCG. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this E-Commerce- Customer Care Executive job

What qualifications and experience are required for this E-Commerce- Customer Care Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this E-Commerce- Customer Care Executive job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This E-Commerce- Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pitampura, Delhi.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this E-Commerce- Customer Care Executive job is open for both male and female candidates.
Where is this job located?
Ans : This E-Commerce- Customer Care Executive job is located in Pitampura, Delhi.
Why should you apply for this E-Commerce- Customer Care Executive job?
Ans : This E-Commerce- Customer Care Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 10 openings available.