Job Description – Debt Recovery Agent (DRA)
Job Title: Debt Recovery Agent (DRA)
Department: Collections / Recovery
Location: [Noida Sector 51]
Employment Type: Full-Time
Job Summary
We are looking for a dedicated and result-oriented Debt Recovery Agent (DRA) to recover outstanding dues from customers through professional communication while maintaining compliance with company policies and industry regulations.
Key Responsibilities
Contact customers via phone to recover overdue payments.
Follow up with customers regarding pending dues and payment commitments.
Negotiate suitable repayment plans where applicable.
Maintain accurate records of customer interactions and payment status.
Ensure all collection activities comply with company policies and regulatory guidelines.
Achieve assigned recovery and collection targets.
Escalate unresolved or disputed cases to the Team Leader.
Eligibility
Minimum Qualification: 12th Pass / Graduate.
Freshers and experienced candidates are welcome.
Good communication and negotiation skills.
Basic computer knowledge.
Ability to handle pressure and meet targets.
Required Skills
Convincing and negotiation ability.
Problem-solving mindset.
Customer handling skills.
Time management.
Salary & Benefits
Fixed Salary + Attractive Incentives.
Performance-based growth opportunities.
Training and career development.
Working Days: Monday to Saturday
Working Hours: 9:30 AM – 6:30 PM