Customer Support Team Leader

25,000 - 35,000 /month

Suwasthi Intense Healthcare Private Limited

Sector 142 Noida, Noida

1 - 6+ years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Customer Support Team Leader to join our team at Suwasthi Intense Healthcare Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Telecom / ISP. The role offers an attractive in-hand salary of ₹25,000 - ₹35,000 and opportunities for growth.

Key Responsibilities:

Monitor team performance, productivity, and service quality.
Prepare daily, weekly, and monthly performance reports.
Coordinate with cross-functional teams to resolve customer issues.
Conduct daily team huddles, coaching sessions, and performance reviews.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Team Leader job

What skills and experience do you need for this Customer Support Team Leader job?
Ans : To apply for this Customer Support Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹25,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 142 Noida, Noida.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 5 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What does the role of Customer Support Team Leader involve?
Ans : As a Customer Support Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Sector 142 Noida, Noida.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 5 openings.