Customer Support Team Leader

20,000 - 35,000 /month*

Shivshakti Group Of Organisation

Old Palasia, Indore

₹10,000 incentives included

6 - 60 months Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Incentives included

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Stock Market / Mutual Funds

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Internet Connection, PAN Card, Aadhar Card

Job Description

We are looking for a Customer Support Team Leader to join our team at Shivshakti Group Of Organisation. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Stock Market / Mutual Funds. The role offers ₹20000 - ₹35000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Team Leader job

What qualifications and experience are required for this Customer Support Team Leader position?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience and skills like Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Team Leader job ranges between ₹20,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Old Palasia, Indore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Team Leader job?
Ans : As a Customer Support Team Leader, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Team Leader job is located in Old Palasia, Indore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 1-5 years of experience is ideal for this Customer Support Team Leader job.
Why should you apply for this Customer Support Team Leader job?
Ans : This Customer Support Team Leader job offers a salary between ₹20,000-₹35,000 per month. This is a Full Time opportunity and has 1 openings available.